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Privacy Notice

1. What we need

Our Personal Data Protection Policy governs the use and storage of your data. You can see our Personal Data Protection Policy at [https://www.oystershell.com/en/privacy-notice]

Oystershell uses your data in compliance with EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EG.

Oystershell is a Controller of the personal data you provide us. We collect the following types of personal data from you:

– first and last name
– sex
– email address
– address details
– phone number
– IP address
– payment details
– client number
– purchase history
– online click-behaviour

2. Why we need it

We need your personal data in order to provide you with the following services:

  • purchasing articles via the website and using the website functionalities;
  • processing your order and providing information about its progress;
  • sending personalised messages with your consent based on things like your interests and purchase history (online and offline). We tell you more about this in the profiling section;
  • processing of possible participation in competitions, workshops, promotions and other actions;
  • answering questions asked on the website, for example;
  • Improving our online and offline services.

3. What we do with it

Your personal data is processed in Merelbeke, Belgium. Hosting and storage of your data takes place in Merelbeke, Belgium.

No third party providers have access to your data, unless specifically required by law.

4. How long we keep it

The majority of the information we keep on our clients is stored for 10 years after an opt-out or after termination of the contractual relations. This period is necessary to guarantee the exercise our legal rights or to defend ourselves against legal claims. After this period your personal data will be irreversibly destroyed. Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information.

Please see [https://www.oystershell.com/en/data-retention-policy] for more information on our personal data retention schedule.

5. Your rights

If you are of the opinion that the personal data we hold on you is incorrect or incomplete you have the right to request access, rectification or deletion of the data. Please contact us through [Data Subject Access Request Form] (available on request GDPR@oystershell.com).

If you wish to complain about the manner in which we have handled your personal data please contact the Data Protection Officer at gdpr@oystershell.com or by mail at Nijverheidsweg 10 – B -9820 MERELBEKE. Our Data Protection Officer will look into your complaint and work with you to resolve the matter.

If you are still of the opinion that your personal data has not be handled in a lawful manner you can contact https://www.privacycommission.be and file a complaint with this authority.